U.S. Geological Survey
Fulfilling Our Commitment to Customers
A Progress Report for Fiscal Year 1997
CONTENTS
Purpose of This Report
Part I. Fiscal Year 1997 Customer Service Report
- Who We Are and What We Do
- Whom We Serve
- The Products, Services, and Information We Provide
- What Customer Service Means to the USGS
- What Customers Can Expect From the USGS
- Commitment to Our Customers
Part II. USGS Customer Service Goals and Achievements for Fiscal Year 1997
- A. USGS Will Identify Our Customers, Seek Feedback about Our Products and Services, and Assess Customer Needs
- B. USGS Customers Are Satisfied with Our Products and Services
- C. USGS Products Are Delivered to Our Customers in a Timely and Consistent Manner
- D. Success Stories
Part III. Draft Customer Service Plan for Fiscal Year 1998
- New Customer Service Goals
- 1998 Plans to Achieve Our Goals
- Goal 1. USGS Customers Are Satisfied With Our Products, Information, and Services
- Goal 2. USGS Products Are Delivered to Our Customers in a Timely and Accurate Manner
- Goal 3. Customer Needs Are Integrated into USGS Program Planning and Product Development
- Goal 4. Products, Services, and Information Provided by USGS to Its Customers Make This a Better World
- Linkages to the Government Performance and Results Act
- Customer Satisfaction Goals for the 1998 Science Program Activity Pilots
- How We Will Report Progress
- Other Activities
- A Word in Conclusion
How to Contact the USGS
Title Page || Next
This page is http://pubs.usgs.gov/customer/1997/contents.html
Maintained by Customer Service Team
Last revised 4-2-98