Madge O. Ertel 1990 Social scientists can bring to the conflict-management process objective, reliable information needed to resolve increasingly complex issues. Engineers need basic training in the principles of the social sciences and in strategies for public involvement. All scientists need to be sure that that the information they provide is unbiased by their own value judgments and that fair standards and open procedures govern its use. application/pdf en American Society of Civil Engineers Social scientist's viewpoint on conflict management book