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Open-File Report 2009-1222

The National Map Customer Requirements: Findings from Interviews and Surveys

By Larry Sugarbaker, Kevin E. Coray, and Barbara Poore


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The purpose of this study was to receive customer feedback and to understand data and information requirements for The National Map. This report provides results and findings from interviews and surveys and will guide policy and operations decisions about data and information requirements leading to the development of a 5-year strategic plan for the National Geospatial Program. These findings are based on feedback from approximately 2,200 customers between February and August 2008. The U.S. Geological Survey (USGS) conducted more than 160 interviews with 200 individuals. The American Society for Photogrammetry and Remote Sensing (ASPRS) and the International Map Trade Association (IMTA) surveyed their memberships and received feedback from over 400 members. The Environmental Systems Research Institute (ESRI) received feedback from over 1,600 of its U.S.-based software users through an online survey sent to customers attending the ESRI International User Conference in the summer of 2008. The results of these surveys were shared with the USGS and have been included in this report.

First posted October 2009

For additional information contact:
Larry J. Sugarbaker
U.S. Geological Survey
810 National Center
12201 Sunrise Valley Drive
Reston, VA 20192
Web site:

Part or all of this report is presented in Portable Document Format (PDF); the latest version of Adobe Reader or similar software is required to view it. Download the latest version of Adobe Reader, free of charge.

Suggested citation:

Sugarbaker, Larry, Coray, K.E., and Poore, Barbara, 2009, The National Map customer requirements; Findings from interviews and surveys: U.S. Geological Survey Open-File Report 2009–1222, 34 p. plus appendixes A, B, and C, available only online at






Key Findings and Recommendations

References Cited

Appendix A. U.S. Geological Survey (USGS) Structured Interview Guide

Appendix B. American Society for Photogrammetry and Remote Sensing (ASPRS) Survey Questions

Appendix C. Environmental Systems Research Institute (ESRI) Survey Questions

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